Download Change Management Excellence: Using the Four Intelligences by Sarah Cook PDF

By Sarah Cook

Authors Sarah cook dinner, Steve Macaulay and Hilary Coldicott provide a superb, trustworthy roadmap for navigating the twisted trails of company swap projects. This accomplished presentation relies at the authors' mixed forty years of consulting and change-facilitation event. The booklet offers a wealth of self-diagnostic assessments, interactive workouts and checklists that will help you take on the sensible mechanics of introducing organizational swap from all 4 compass issues: company, politics, feelings and the spirit. the amount demonstrates little endurance with the self-serving "practical" case reports which are 'de rigueur' in enterprise books. whereas one could applaud the authors' experience of economic climate in doing away with "how nice we're" tales, their absence can also clarify why the booklet comes throughout as only a tad dry. swap is a ceaselessly dynamic tale line, so one expects its roadmap to endure various narrative colours, even supposing the sound suggestion here's infrequent sufficient. We strongly suggest this quantity - when you are misplaced, any strong map is your buddy. It does not need to be fancy so long as it features a compass.

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Extra info for Change Management Excellence: Using the Four Intelligences for Successful Organizational Change

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Customers compete against these other preoccupations for their share of airtime and often lose. Senior managers can all too easily become cocooned in a world far removed from the customer and the company people who work at the sharp end. One acid test of how removed your senior people may be from customers is: Who replies when a customer writes to the CEO? This remoteness frequently leads managers to: • become hooked into the internal politics of the organization; • shut off from honest feedback; • rarely see the customer face to face.

3. Celebrate. Organize special events to acknowledge publicly those groups and individuals who have helped to make things happen. Over the past five years, the charity Guide Dogs for the Blind has successfully metamorphosed from a bureaucratic institution focused solely on training and provision of guide dogs into a modern and efficient disability charity helping improve mobility for blind and partially sighted people across the UK. The key to its success has been well-structured communication and development processes, encouraging staff to inject some ‘oomph’ as the charity develops new areas, including training and rehabilitation programmes.

These influences may impact your business, now or in the future. Political influences relate to government or constitutional policies that may affect your business. For example, potential government legislation may allow businesses to register that they do not want to receive unsolicited calls. This may restrict cold calling on a business to business basis. To take a wider topic, the recent expansion of EU boundaries may have an impact on certain businesses. Economic influences relate to the economy as a whole.

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