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Finally, our review highlights that in the banking industry, information is a key element of the relationships between banks and stakeholders, and reputation is based on information. By this reasoning, we can conclude that each reputational crisis appears to be specific and unique. Therefore, in our opinion, the qualitative approach is the best way to conduct an exploratory analysis of reputational crisis, with the goal of better understanding the differences and similarities between individual case studies.

2015). Additionally, we can also discern academic ethical ratings, which are scores elaborated by the doctrine with regard both to banks (Scholtens 2009; Birindelli et al. 2015) and other organizations (Sotorrı´o and Sa´nchez 2008; Turker 2009). 2. Ethical indexes: groups of securities of listed companies characterized by high ethical performance. They are produced by the company specializing in the creation and management of stock market indexes that, for the case of CSR indexes, is generally assisted by an external ethical rating agency (see supra).

Strumenti e metodi per la governance e la gestione operativa. Bancaria Editrice, Roma Plunus S, Gillet R, Hu¨bner G (2012) Reputational damage of operational loss on the bond market: evidence from the financial industry. Int Rev Finan Anal 24(4):66–73 Regan L (2008) A framework for integrating reputation risk into the enterprise risk management process. J Financ Transf 22:187–194 Reputation Institute (2015) How do consumers view the banking industry worldwide? March. aspx Rindova VP, Williamson IO, Petkova AP et al (2005) Being good or being known: an empirical examination of the dimensions, antecedents, and consequences of organizational reputation.

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